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Frequently asked Questions:

Does it work with the iPad Version?

Some products do not work for iPad, because of the Limitations the iPad Version of the Editing Software (like Affnity Photo) might have. If indoubt, please try the free Version of my Product first. 

It says "free", why is it not free?

You need to select the free Version, then enter 0$ and click on “I want this”.

In some cases I created 1$ versions with a -1$ Discound code, because people reported that they didn’t understand how to use the free Version Store interface. In these Cases there should be a Discount Code in the Discription of the Product on the GumRoad Page or GumRoad Popup. 

If you paid 1$ for a free Version, please send me a message that also holds the mail addresse you used to purchase the product, so I can give you a full Refund.

I paid 1$ for the free Version. How can i get my Money back?

If you paid 1$ for a free Version, please send me a message that also holds the mail addresse you used to purchase the product, so I can give you a full Refund.

Can I get a Refund?

Please understand that every purchase helps to keep my channel alive and enables me to create free Tutorials on Youtube. 

However I also want you to be happy with my Products. So if you don’t like the Product you bought or can not use it for technical reasons, please message me withing 14 Days of purchase for a full Refund. 

If you are unsure you will like or can use the Product, please always download the free Version first to test it before purchase. 

Have Questions or need Help with my Products? Contact me here:

Please make sure you tell the product you are asking about, the system you want to use it on (Mac, Windows PC or iPad) and the Version of Affinity Photo you are using (for example 1.7)

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